FAQ

ONLINE VS IN-STORE PURCHASES

Lamp Apparel

815 N High St

Suite A

Columbus, Ohio 43215

614-706-4443

support@shoplampapparel.com

ORDER CHANGES

Unfortunately we cannot guarantee address changes if the order is already in production. If you would like to check if it’s possible to change your shipping address, please email support@shoplampapparel.com your order number and updated shipping address. If your package has shipped, please contact the shipping provider and ask them to update the shipping address. If the package is returned to our Distribution Center, we will email you and let you know.

Unfortunately we cannot guarantee cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email support@shoplampapparel.com  your order number and request for the order to be cancelled.

Unfortunately we cannot guarantee an item change if the order is already in production. If you would like to check if it’s possible to make changes to items in your order, please email support@shoplampapparel.com with your order number and the item and/or size change. If your package has shipped, once the order is delivered, you may contact support@shoplampapparel.com to begin a return.

Shipping

Processing time is separate from shipping time. Orders are processed Monday-Friday (excluding holidays). Processing time requires 3-5 business days.

Shipping time is based off the method selected by the customer at checkout. Shipping timelines do not apply to orders shipped to APO/FPO addresses.

Lamp Apparel  does not hold or accept responsibility for packages or items lost,  stolen, or stuck in transit when being delivered back to our distribution center. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.

To find out the most up to date tracking information about your package, please contact the shipping courier with the tracking number provided by the shipping confirmation email. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.

Lamp Apparel does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center.

We currently ship to: Australia, Canada, United Kingdom, United States, and United States Minor Outlying Islands.

If your order is RTS, we will contact you by email when  your order is returned to our distribution center. Original shipping fees are non-refundable. For items returned to Lamp Apparel due to an undeliverable address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.

Returns

You can return a product for up to 30 days from the fulfillment/shipping date.  After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear)and in original packaging.

To Process a Return: Domestic Customers and International Customers: By processing a return you acknowledge and have read our entire Return Policy and understand the terms. Please email support@shoplampapparel.com to process a return. Please include the order number and which items you would like to process a return.

Items purchased in-store must be returned in-store with a receipt.  Please contact or visit the store with any questions regarding our return policy.

Lamp Apparel

815 N  High St

Suite A

Columbus, Ohio 43215

614-706-4443

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we do not offer exchanges.  By processing a return through our Customer Support and sending your items back, you will receive a refund to purchase another item.

Damaged items must be reported/emailed within 3 days of receipt with photos attached to support@shoplampapparel.com. If not reported within 3 days, we will not issue replacements. Lamp Apparel is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item or have experienced another issue with your order, please contact support@shoplampapparel.com within 3 days of receiving your order with a picture of the items and packing slip.

If your order includes multiple items and one (or more) of the items are out of stock, we will issue a refund for item(s) not in stock and go ahead and ship the rest of your order.

PAYMENTS AND REFUNDS

All charges on Lamp Apparel are processed in US Dollars.

We reserve the right to change the prices of our products at anytime.

Differences in prices may vary according to the time an order is placed, and the time the payment is processed. When an order or return is processed, the order or refund will be generated in US Dollars. Lamp Apparel is not responsible for differences in exchange rates from when an order is placed, the payment is processed, or when a refund is processed.

The amount paid at checkout in the physical store or online store and the amount that appears on your invoice is non negotiable. Lamp Apparel will not apply retroactive discounts to orders being processed or that have been processed. Discount codes and site wide sales are only good on orders placed after the start date and before the end date of the discount code/sale. The discount code must be entered during the payment process as it can not be applied later. We are NOT responsible if the code is not entered at checkout.

Refunds can take up to 10 business days to appear on your statement, depending on how your bank or financial institution processes them. If Lamp Apparel processed a refund and you have not received a refund after 10 business days, contact your bank or credit card company to see if the refund is still pending.  Currency exchanges may take longer than 10 business days.


If you have contacted your bank or credit card company and you still have not received your refund, please contact us at support@shoplampapparel.com

Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If the return is approved, you will receive an email notification with a refund to the original payment method  for the net amount of the item(s) returned. Please allow 5-7 days for the refund to process into your account.